5 Service Level Agreement Metrics to Track Service Fulfillment
Article on
Key metrics for tracking SLA compliance and service delivery.
Articles
Work
Technology & Digital Strategy Insights
A selection of published articles exploring technology, AI, SaaS, and digital strategy. Each piece applies SEO best practices and data-driven insights to deliver clear, audience-focused storytelling that drives engagement and long-term value.
Time to Resolution: What is it, Why You Need it, And How to Calculate it
Article on
Strategies to reduce time to resolution and improve support efficiency.
InvGate at SupportWorld Live 2023: What to Expect From This Year's Conference
Article on
Highlights from the premier IT support conference.
First Contact Resolution (FCR): What is it and How to Improve it?
Article on
How to achieve first contact resolution and improve customer satisfaction.
7 Ideas to Optimize First Response Time (FRT) And Keep Users Happy
Article on
Strategies to improve first response time and enhance customer satisfaction.
★ Featured Article (in Spanish)
Publicación gráfica
Software a medida, el eslabón que completa la ecuación en los negocios
📰 El Mercurio · Santiago, Chile · 30 de abril de 2024
Artículo publicado en el diario El Mercurio de Chile el 30 de abril de 2024, escrito por Brenda Gratas a pedido de Gert Findel, cofundador de la empresa tecnológica Acid Labs. El artículo explora cómo el software a medida se ha convertido en una herramienta clave para que las empresas optimicen procesos, maximicen la eficiencia y mantengan ventaja competitiva en el mercado actual.
AI Images
AI Images
AI-Generated Visual Experiments
A curated collection of AI-generated images exploring composition, lighting, atmosphere, and narrative. Each piece demonstrates the intersection of creative prompting and machine learning, experimenting with style transfer, mood dynamics, and visual storytelling techniques across diverse aesthetic approaches.
Videos
Videos
DespejArte
A series of video interviews for DespejArte, an independent cultural media project developed and led by Brenda, featuring in-depth conversations with artists and cultural figures. The videos were published across digital platforms.
DespejArte – Interview
DespejArte – Interview
About
About
I'm Brenda Gratas
Journalist and content creator with experience across written, audiovisual, and digital formats. Combines editorial vision, marketing strategy, and technological expertise to create flexible storytelling for diverse platforms and audiences.
Journalistic writing
Interviews
Scripts
Editorial SEO
Social media
Production