Published in InvGate. Knowing how to train help desk staff effectively can make all the difference in delivering exceptional IT services. In the ever-evolving landscape, where...
READThe Brenda's Times
This is my portfolio of some of the work I've done throughout my career.
DEDICATION TO WRITING
"I'M BRENDA GRATAS
AND I'M PASSIONATE
ABOUT STORYTELLING"
When writing content, I go beyond simply presenting facts. My goal is to explore a topic's depth and show different perspectives.
I look for revelation, authenticity, and the unspoken.
I want to invite the reader to go beyond so they don't just see the tree... but the forest.
PUBLISHED ARTICLES
Top 15 Help Desk Metrics to Measure IT Support Performance
Published in InvGate. Just as having help desk software is essential, so is measuring team performance. And the way to do that is through...
READInvGate at SupportWorld Live 2023: What to Expect From This Year’s Conference
Published in InvGate. The global support community and IT Service Management industry is gearing up for what promises to be another epic conference. SupportWorld Live 2023, hosted...
READHire AngularJS Developers In 2022: What You Need To Know
Artículo publicado por Brenda Gratas para Turing.com. It’s a fact: Angular is one of the most used web frameworks among developers worldwide...
READFEATURED ARTICLE
Daniel Gil, el primer surfer argentino
Artículo ganador del segundo puesto del Concurso Periodístico 2010 “Historias...
READINTERVIEWS
FACE-TO-FACE WITH ENTERTAINMENT PERSONALITIES
With her own multimedia production team, Brenda interviewed several figures from the artistic community.
All the content was published on DespejArte’s website and social networks.
ABOUT
Brenda Gratas
Journalist and Content Creator
Brenda Gratas is a journalist and content writer who brings a diverse skill set encompassing computer programming and digital marketing.
With a strong track record, she excels in generating innovative content tailored to meet the needs of different organizations.
Brenda has built her expertise through roles as an anchor, news producer, and content writer, contributing to scripts and social media platforms across multiple radio stations in Mar del Plata, Argentina.